Terms and Conditions - Sale of Goods Online

1.1Please read these terms and conditions carefully as they apply to your access and use of our website and the sale and supply of goods by us to you through our website. They include important sales and products information relating to our goods and form the basis of any agreement between us should you wish to proceed with an order. We request that you pay particular attention to the privacy policy set out on our website at Privacy Policy, which sets out the principles by which we abide in relation to the treatment of information about visitors to our website.

1.2If you are uncertain as to your rights under these terms and conditions or you want an explanation about them please contact our Customer Services Department on 0845 873 1390. Once you have read them and if you wish to proceed with a purchase, click the "I Agree" checkbox and you will be able to proceed with any order you wish to make. If you do not agree with these terms and conditions, you are not authorised to use this website.

1.3You may print these terms and conditions for your future reference by using the print function of your browser.

1.4When you visit our website or send e-mails to us, you are communicating electronically. We will communicate with you by e-mail or by posting notices on this website. You agree that all notices, agreements, disclosures and other communications that we provide to you electronically satisfy any requirement that such communications be in writing.

1.5We may update these terms and conditions from time to time and any changes will be notified to you via the email address provided by you on registration or via a suitable announcement on www.premiasolutions.co.uk. The changes will apply to any order you wish to make after we have given notice. If you do not wish to accept the new terms and conditions you should not make any further orders or continue to use www.premiasolutions.co.uk. If you make further orders or continue to use www.premiasolutions.co.uk after the date on which the change comes into effect, your order and/or your use of our site indicates your agreement to be bound by our new terms and conditions. For the avoidance of doubt, any change(s) made to these terms and conditions will not apply to orders made by you prior to the date on which the change(s) comes into effect or to any disputes arising out of orders made or accepted prior to that date.

2.1All content of this website (such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software) is our exclusive property or that of our content suppliers and is, unless specifically stated otherwise, protected by copyright or similar ownership rights. It is published by us and may not be reproduced other than by downloading and viewing on a single computer and/or printing a single hard copy, for private purposes only. It is not to be otherwise reproduced, transmitted, made available on a network or used to create derivative works without our prior written consent. All rights reserved.

2.2The trade marks, logos and service marks shown on our website, unless otherwise specified, are the trade marks of us. No rights are granted to use any of them without our prior written consent.

2.3Any infringement of our rights will result in appropriate legal action.

2.4This notice is made by Premia Solutions Limited, registered in England with number 04088720 with registered office at 4th Floor Tuition House, 27-37 St Georges Road, Wimbledon, London SW19 4EU. Our postal address is 3 Corunna Court, Corunna Road, Warwick, Warwickshire, CV34 5HQ.

4.1Access to your user account and order forms will be gained by using the username and the password selected by you during the registration procedure. You are responsible for ensuring the confidentiality and proper use of your username, password and account and for restricting access to your computer and you agree to accept responsibility for all activities that occur under your account or password. In order to assist us with our security policy, you should not leave your computer terminal unattended while you are logged on to our website and should ensure that it is switched off each time you have finished.

4.2You must tell us immediately if you believe that an unauthorised person knows your username or password or has access to your account.

4.3We reserve the right to refuse service or terminate accounts if we suspect an unauthorised person is attempting to access it.

4.4You agree that we shall not be liable for any losses you suffer as a result of unauthorised access to your account until such time as you have informed us of any unauthorised or possible unauthorised use of your username and password or of a breach of security.

6.1We will treat each order for goods as an offer by you to purchase the goods in accordance with these terms and conditions.

6.2By placing an order for goods with age restrictions you declare that you are of legal age to purchase those goods.

6.3We will acknowledge receipt of your order without undue delay by e-mail.

6.4Your order represents an offer to us to purchase the goods which is accepted by us when we dispatch the goods to you. Please note that our acknowledgement of receipt of your order is not our acceptance of your order, which we will send separately.

6.5We reserve the right to place restrictions on the volume of any goods or services ordered.

8.1The price and availability of our goods is identified on the relevant page detailing the goods. This price includes all applicable taxes.

8.2Delivery costs are itemised separately from the price which is exclusive of all delivery costs. We will confirm to you the applicable delivery costs when we accept your order and which vary according to the delivery method you choose. If you do not accept the delivery costs you will have an opportunity not to proceed any further with your order.

8.3If goods or services are unavailable or we need to vary the price to take account of any increase in our suppliers' prices, site errors or errors or omission in the price displayed on our website or in any confirmatory correspondence, we shall notify you by e-mail and allow you an opportunity to cancel your order without any cost to you.

9.1We accept payment by credit and debit card only.

9.2We will only deduct payment when we despatch the goods to you.

9.3If we do not receive any payment on the due date then we may delay delivery of the goods until such payment is received by us.

11.1You must ensure that you complete our order form so as to give us any necessary information to enable us to deliver the goods.

11.2We will deliver the goods within a maximum of 30 days beginning with the day following that on which you submit your order to us (unless you and we agree otherwise or you exercise your right to cancel our agreement before we arrange delivery and/or performance).

11.3We may make delivery by instalments if you agree.

11.4Where you are unable to accept delivery on the delivery date notified to you please contact us in advance and we will agree an alternative date. If you fail to do so, we may have to charge you for the reasonable costs of storage and any wasted delivery costs incurred by us.

12.1We will supply goods which are free from defects in materials or workmanship for a period of 12 months from the date of delivery unless repairs, replacements, adjustments or other works are necessary as a result of:-

12.2This guarantee does not extend to parts, materials or equipment not manufactured by us, in respect of which you shall only be entitled to the benefit of any such guarantee as is given to us by the manufacturer and the benefit of which we are entitled and able to pass on to you.

12.3You are asked to examine the goods as soon as is reasonably possible after delivery and notify us of any defect as soon as practicable after the defect is discovered and where they have not been installed return them to us or contact our Customer Services Department who will arrange collection of the goods.

12.4Provided you tell us within a reasonable time after discovery of the defect we will at your option either:-

12.5Our guarantee also applies to repaired or replaced goods repaired or replaced by us.

12.6Should the goods returned under this guarantee be found to be in full working order these will be returned to you and an administration fee of £50; of their price along with the cost of carriage will be charged to you.

12.7This guarantee is provided by us. It applies to goods supplied by us within the United Kingdom only. Nothing in this guarantee affects any of your statutory rights as a consumer, details of which are set out in condition 15.

13.1This website or any part of it may not be compatible with your browser or computer configuration and we make no warranty that it is. We make no warranty that your access to our website will be uninterrupted, timely or error free and we will not be responsible if we are unable to provide the website for whatever reason.

13.2Nothing in these terms seeks to limit or exclude our liability if something we do causes death or personal injury through our negligence or if we cause damage to your property and that cause is our fault.

13.3Provided you are not purchasing the goods or services for business purposes, we are also not seeking to exclude or limit our responsible for loss caused by:-

13.4Other than the liability we have accepted as described above, we will not be liable for any losses that you suffer as a result of any breach of the contract between us except those losses which are reasonably foreseeable by both of us at the time we enter into a contract with you. In addition, since the goods are provided to you as a consumer, we cannot accept responsibility for any losses related to any business of yours such as lost data, lost profits or other business loss that you may incur as a result of any breach of our agreement.

13.5We will also not be liable for direct damage or loss of any nature caused, or contributed to, by any defect in or failure (whether partial or complete) of any part, material or design which was not wholly manufactured or provided by us, and which we could not reasonably have been expected both to inspect and test exhaustively.

15.1As a consumer you have certain statutory rights regarding statements made in public by us or our representatives or the producer of the goods, the repair or return and replacement of defective or misdescribed goods and the performance of services, as well as claims in respect of losses caused by our negligence or our failure to carry out our obligations. In certain circumstances you may require us to reduce the price you have paid for defective or misdescribed goods or cancel your contract with us. Nothing in these terms and conditions affects those statutory rights.

15.2You also have certain statutory rights under the Electronic Commerce (EC Directive) Regulations 2002 because we are advertising and selling goods or services online. If we do not comply with these Regulations you have certain remedies. These terms and conditions do not affect your remedies under those Regulations.

15.3For further information about your statutory rights, please contact your local authority Trading Standards Department or Citizens' Advice Bureau.